Accessibility Statement

Effective Date: May 22,2025

At Hernandez's Detailing, we are committed to providing accessible and inclusive services to all customers, in compliance with the Americans with Disabilities Act (ADA) and the Virginia Human Rights Act (VHRA), which prohibits discrimination on the basis of disability.

We believe everyone deserves equal access to our mobile detailing services, website, and communication channels.

1. Our Accessibility Commitment

We aim to ensure that individuals with disabilities can:

Access and understand our website and digital content
Book appointments independently or with support
Receive service in a way that accommodates their needs

We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where feasible, and we follow guidance from the Virginia Office of the Attorney General's Division of Human Rights on reasonable accommodations.

2. Website and Digital Accessibility

We are actively working to improve the usability of our website for individuals using:

Screen readers
Keyboard navigation
Speech recognition tools
Other assistive technologies

If you have difficulty using our website or online booking system, we offer alternative methods to schedule services or request information (see contact info below).

3. Mobile Service Accessibility

Because we are a mobile service provider:

We can come to your home, workplace, or other accessible location of your choice
We will make reasonable accommodations on-site, including assistance with communication or interaction, if notified in advance
Our staff are trained to interact respectfully and professionally with all individuals, including those with visible or invisible disabilities

4. Requesting Accommodations

We are happy to provide reasonable modifications to our policies, procedures, or services to ensure equal access. To request an accommodation or for assistance:

Phone: (540)616-5063
Email: hernandezsdetailing@gmail.com
Website: https://www.hernandezsdetail.com/
Business Hours: 8AM - 9PM EST

We aim to respond to all accessibility-related inquiries within 48 business hours.

5. Feedback and Ongoing Commitment

If you encounter an accessibility barrier or have suggestions for improvement, please contact us. Your feedback helps us ensure that our services remain accessible to all members of the Virginia community.